Frequently Asked Questions

Do you sell camp and school combos?

Our ‘Classic Camp/School Pack’ has been replaced with new, streamlined combo options, offering greater durability and design choices than ever before. Use the Basic Kit and Big Kaboodle combos alone or together to cover all your labelling needs. In addition, we offer special combos during the camp and back-to-school seasons.

Are there differences between solid and multi-coloured labels?

The introduction of new printing technology has allowed us to streamline both options and offer them at one great price. Both label types are now even more durable, and solid Shoe Labels no longer need a clear protective overlay. Design motif choices for both are the same, although multi-coloured labels feature a complementary background pattern. Our combos are available in either option.

How long will it take for my labels to arrive?

Orders are estimated to dispatch the next business day. Occasionally, during busy periods, 24 hour dispatch may be extended. To determine the approximate shipping time on your order: add two business days to your order date and then refer to the Estimated Shipping Times chart to establish the arrival time.

Questions? Contact us or try our order tracking tool http://track.mabelslabels.com.

Do you make just baby labels and children's labels?

Our labels are indispensable for everyone! While many of our label designs are geared to little ones, you may opt to not use an icon.

I have two kids, could I have half my order as "Jenny" and the other half as "Kate"?

Due to the nature of our production process, we cannot split orders. Consider putting your family's surname on the labels, so everyone can share them!

Can I get a different icon for each part of my combo?

Due to the nature of our production process, we can only accommodate one icon per combo.

Can I put extra characters on my label order?

Sure! We can always make room for a few more letters, however, the text on the label will be a bit smaller. If our online ordering system is rejecting your extra characters, use the comments box (located below shipping, on the checkout form) to enter in any extra text you would like printed on your labels.

I only want red labels, is that possible?

Unfortunately we can only produce the labels as they are described.

Do you make waterproof labels?

Yes! Our entire line of sticky and clothing labels are laundry/dishwasher (and pool and lake!) safe. Please see individual product pages for more information.

What is the difference between Iron-Ons and Tag Mates™ ?

We offer two different kinds of laundry-safe clothing labels: Iron-Ons and Tag Mates™. If most of your garments have the care tag in them, (i.e. the tag with the washing instructions) you will appreciate how easy Tag Mates™ are to use. They peel and stick directly to the clothing care tag and require no ironing or sewing.

For clothing that does not have care tags (e.g. socks, towels, tagless shirts, etc.), we recommend our Iron-Ons, which are iron-on labels designed to adhere directly to almost any fabric.

Why are my Iron-Ons coming off in the laundry?

We guarantee that our Iron-Ons will stick through thick and thin; the label should fuse to the fabric and stay put. When this does not happen, it is usually because the iron was not hot enough when the labels were first applied. Try re-ironing them at a higher heat setting, though take care not to make the iron too hot or the Iron-Ons will shrivel. Still having problems with Iron-Ons labels? Contact us.

How do I reuse Date Mates™ ?

Dates written with the supplied pencil wash off in soap and water. The labels themselves are not designed to be removed.

Why does my credit card provider charge me a fee when I purchase items from another country?

Some credit card providers in the United States apply a nominal transaction fee to international purchases. While this charge is unrelated to Mabel's Labels, it often appears on credit card statements as: International Transaction Fee - Mabel's Labels. This can be confusing for customers and Mabel's Labels alike.

The transaction fee is not a charge from Mabel's Labels; it is a charge directly from your credit card provider. If you have questions about the fee, contact your provider. Still have questions? Mabel's Labels' customer service is happy to help!

I am a customer from the United States, why has my transaction been declined?

Your credit card may be blocked against international transactions. Please call the 1-800 number on the back of your credit card.

What is Mabel's Labels' product safety information?

Mabel’s Labels are not a toy and should be applied by an adult. All of our products are made with high-quality materials containing no hazardous ingredients. For a detailed outline of product safety information, click here. Questions? Contact us at info@mabelslabels.com

Do you offer a green fundraising program?

Yes, we offer environmentally friendly (and super easy) paperless fundraisers. Please see our fundraising page for details.